Frequently Asked Questions

1. What should I do if I am a member and would like to cancel my subscription?

If for any reason you wish to cancel your subscription, simply visit this Verotel website:  http://cancel.verotel.com or by contacting Verotel support:  support@verotel.com.
2. Most of the files on Phentai are in Zip files.  What are they and why are they used?

A Zip files is a compressed file format (usually denoted .zip) that many online sites use to compress/store files for easy download.  It is also a convenient way to reduce storage space and transfer times.  Phentai files are in Zip format for users to download the whole CG Series set rather than downloading each image individually - a quicker way to download the CG Series and a benefit for users!
3. I downloaded the Zip files, but do not have a program to uncompress them.  What do I need?

To uncompress the file, you need a utility like Winzip, Winrar, Winace, etc. We recommend the free version of Winzip.  Please download this program, install it, and use it to decompress the ZIP files.
4. I didn't get my questions answered here, what next?

You can simply contact Phentai Administrator and he will gladly do his best to assist you.  Contact.